Refund Policy
At Mr eConnect, we strive to ensure your satisfaction with our Travel eSIM services. In the event that you encounter issues leading to a request for a refund, we have outlined our refund policy below for different scenarios.
Refund for Service Withdrawal
If, for any reason, you decide to withdraw from our Travel eSIM service within a specified period after purchase, you may be eligible for a refund. The withdrawal period and refund eligibility details are clearly stated during the purchase process. To initiate a refund for service withdrawal, please contact our Customer Support Team at info@mr-econnect.com.
Refund for Connection Issues
If you experience persistent connection issues with our Travel eSIM service, our aim is to resolve the problem promptly. If the issue persists despite our efforts, you may be eligible for a refund. Contact our Customer Support Team, and we will guide you through the troubleshooting process. If the issue remains unresolved, a refund may be processed.
Refund Process
Refund requests are processed efficiently to ensure a hassle-free experience for our users. To initiate a refund, follow these steps:
Contact Customer Support: Reach out to our Customer Support Team at info@mr-econnect.com. Clearly state the reason for your refund request and provide any relevant details or documentation.
Assessment: Our team will assess your request based on the provided information. Depending on the nature of the request, we may guide you through troubleshooting steps or proceed with the refund process.
Verification: To facilitate the refund process, we may request additional documentation or information. Please provide the necessary details promptly for efficient processing.
Refund Approval: Once your refund request is approved, we will process the refund using the original payment method. Please note that the processing time may vary depending on your financial institution.
Leave everything to us! Simply reach out to our Customer Support Team at info@mr-econnect.com and provide the necessary information and documents we may require.
We value your satisfaction and are dedicated to addressing your concerns promptly and professionally. If you have any questions or require further assistance, feel free to contact our Customer Support Team.
